AI agents AI agents that work alongside you, included
BIQSDRIVE works with AI agents that each have their own task. The support agent answers your questions in plain language and searches your driving school's data, within your permissions. The admin agent checks your files, payments and exam registrations, and the planning agent makes planning suggestions based on objective planning data, such as availability, location, vehicle, licence category and language.
What you can do with it
Support agent
Answers your questions in plain language, knows the manual, knows which screen you are on and looks up customers, appointments, orders and courses. If you get stuck, it forwards your question to BIQS support with a summary.
Admin agent
Checks your customer files for completeness, follows up payments and their processing, and spots errors in exam registrations before they become a problem.
Planning agent
Helps you plan as efficiently as possible, taking into account instructors, vehicles, rooms, availability and remaining hours. With capacity planning, it suggests an instructor based on objective planning data: availability, location (municipality or postcode), vehicle and gearbox, licence category, language, the instructor of earlier lessons and the candidate's explicit preferences. It does not assess students' learning results or instructors' performance.
Included through the file fee
Every new file brings €1.00 of AI usage, shared across your whole driving school. Need more? You pay for extra usage per token.
Respects your permissions
The agents only see what the user is allowed to see.
In your language
English, Dutch, French or German. The agents reply in the same language.
How the agents work
Three examples from an ordinary working day at your driving school.
- Question
Why can't Emma Peeters book a lesson herself in the portal?
- Looked up
Emma's file: portal active, 12 of 20 hours completed
- Looked up
Planning settings of the Hasselt branch
- Answer
Emma can book, but at the Hasselt branch the planning team has to approve every booking first. Her request is in the calendar as 'pending'.
- Signal
Lucas Janssens signed up for Tuesday morning (capacity planning)
- Looked up
Previous lessons: 5 with Sara, 1 with Tom
- Looked up
Category B licence, manual gearbox, Dutch, 3500 Hasselt
- Suggestion
Sara gives the next lesson: she is free on Tuesday morning, drives a manual car from Hasselt and has already given Lucas 5 lessons.
- Signal
Exam at Autoveiligheid on 14 October reserved for Noor Claes, candidate not yet submitted
- Looked up
Missing from the file: national register number. Outstanding balance: €180.00
- Suggestion
Send Noor an itsme® request for her national register number and a payment link for the outstanding balance, so she is submitted in time.
What the agents do for you
Support agent
Hours and lessons
QuestionHow many hours does Lucas have left for his category B licence?
The agent looks up the file and shows the completed, planned and remaining hours.
Support agent
Payments
QuestionHas the payment link for order 27-0412 been paid yet?
The agent checks the order and the payment attempts and tells you whether and when it was paid.
Support agent
How does it work?
QuestionHow do I add my own exam slot?
A step-by-step explanation, with the menus you see. If it does not work out, your question goes to BIQS support with a summary.
Planning agent
The right instructor
SignalA student signs up for a time block
A suggested instructor based on availability, location, vehicle, licence category and language, where possible the same instructor as in previous lessons.
Planning agent
A gap in the calendar
SignalA lesson is cancelled
A list of students who are available then and still have hours left. You choose who gets the lesson.
Admin agent
Files and payments
SignalAn incomplete file or an outstanding payment
An overview of what is missing, with a suggestion to fix it, such as an itsme® request or a new payment link.
Also handy
- Powered by the best AI models
- Forwarding to BIQS support is always free
- Extra usage above your included budget is charged per token
- New agents are added automatically, with nothing to install
You stay in the driving seat
You decide
The support agent only looks things up and changes nothing. The admin agent and the planning agent flag issues and make a proposal. A staff member approves or adjusts it. Coming soon: with permission sets per agent, you choose which tasks each agent may carry out itself.
Only what you may see
The agents work with the user's permissions and branches. So an instructor gets no answer about data they have no access to.
Sensitive data stays out
The agents never retrieve national register numbers, identity documents, full addresses, dates of birth, internal notes, account numbers or imported bank transactions from your files. Do not share them in a conversation yourself either. For location, the planning agent only uses the municipality or postcode.
Everything recorded
Every question and every lookup is stored in your own environment. You track usage per month under Settings.
In more detail
- The support agent also checks your settings, for example why a customer cannot book in the portal themselves. The agents never retrieve sensitive data such as national register numbers, identity documents, full addresses, dates of birth, internal notes, account numbers and imported bank transactions from your files. For location, the planning agent only uses the municipality or postcode.
FAQ
Questions about the AI agents
Which AI does BIQSDRIVE use?
The best AI models available today, built into BIQSDRIVE. You do not need to install or connect anything, or take out a subscription of your own.
Does an agent change data by itself?
Not yet. The support agent only looks things up. The admin agent and the planning agent flag issues and make a proposal, and a staff member decides what happens. That way you get to know the agents at your own pace first. After that we will extend this: with permission sets you decide for each agent which tasks it may carry out itself.
Which data does the AI see?
Only what the user may see, within their permissions and branches. The AI never retrieves national register numbers, identity documents, full addresses, dates of birth, internal notes, account numbers or imported bank transactions from your files. Do not share them in a conversation yourself either. For location, the planning agent only uses the municipality or postcode.
What does it cost?
Every new file brings €1.00 of AI usage, through the digital file fee. That budget is pooled per month and shared by your whole driving school. A short question costs about €0.15. If you go over it, you pay for the extra usage per token. You track usage yourself under Settings.
Which languages do the agents work in?
English, Dutch, French and German. The agent replies in the language you ask your question in.
And if the agent does not know the answer?
Then it says so honestly, instead of guessing. With one click you forward your question to BIQS support, with a summary of the conversation.
Ready to take your administration fully digital?
BIQSDRIVE 27 is coming. Join the waiting list or request an online demo.
Webinar BIQSDRIVE LIVE on 19 November 2026: register nowOther features
Planning and calendar
Plan lessons per instructor or use capacity planning per time block. Exams and courses are in the same calendar, and you spot conflicts at once.
Find out moreStudent management
One complete file per student: enrolments, lessons, exams, payments and documents.
Find out moreInstructors and trip sheets
Lesson reports with a digital signature on smartphone or tablet. Trip sheets fill themselves in.
Find out moreExams and exam centres
Book exams directly with Autoveiligheid, with automatic checks of the requirements. SBAT and KM are coming soon.
Find out moreOnline enrolment
Students enrol 24/7 through your own website and pay online straight away.
Find out moreStudent portal
Students plan lessons themselves, pay online and view their documents.
Find out morePayments and tap-to-pay
Tap-to-pay on the instructor's smartphone, payment links, payment in the portals and a payment terminal at the office, all through Pay. in BIQSDRIVE.
Find out moreBusiness customers and B2B portal
Employers, public social welfare centres (OCMWs) and insurers pay for courses and keep track of the people they send.
Find out moreReviews and surveys
Ask students, parents and business customers at the right moment for a review on Google or Klantenvertellen, or for their opinion through Tally.
Find out moreGroup courses and theory
Theory, periodic training and professional courses with sessions, rooms, trainers and online enrolment.
Find out moreCode 95 and ADR
Plan Code 95 and ADR periodic training in 7-hour modules, invoice the employer and report your sessions to the Departement MOW automatically.
Find out more Coming soonHR and time tracking
Request and approve leave, a time clock in the smartphone environment for your whole team, and automatic flexi-Dimona.
Find out morePayment Radar
Automatic payment follow-up: bank transfers through Ponto and payments through Pay. are matched automatically to the right student, file or order. 0.15% per payment.
Find out moreOrganisation and security
Multiple companies and branches, clear roles, two-factor authentication and European hosting.
Find out more